FAQ

Orders

We will send you a tracking number and email confirmation once your order is placed.

Once we have shipped your order, we will send you another email with a tracking number so you can see where your package is.

From start to finish, you can expect your order to take about 3-5 business days to get to you.

Processing and packaging takes 1-2 days and shipping takes approximately 1-3 days.

Please allow 3-5 business days for orders with standard shipping and 1-3 business days for express shipping. 

Please be patient with us during the holiday season. Shipping times may be longer than normal due to the volume of mail being sent through the postal service.

Discount codes MUST be applied prior to payment being made. Unfortunately, we are unable to refund or reimburse the value of the discount code.

Discount codes are applicable to selected items only and vary depending on the specific discount code.

Discount codes cannot be applied to items that are automatically discounted.

We aim to get your orders out as quickly as possible, so once your order has been placed, our customer support team is unable to make any changes to your order

Even if you contact us immediately, our fulfilment team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped.

This includes;

- Cancelling your order

- Changing item/s or size

- Shipping and Billing address

- Adding items to an order

- Shipping method

- Payment methodTo change your delivery address: 

Orders within Australia can be redirected via the Australia Post tracking page - https://auspost.com.au/track 

 

If you have provided an incorrect address at checkout, we are not liable to refund or replace the order

Please contact us immediately via this Faulty Form below and include photos of the faulty or incorrect item.

DO NOT RETURN any incorrect or damaged items before getting in touch with us.

Our customer service support team will contact you via email and we will try and resolve your query as best we can.

Add additional information - Verification in the form of photos will be required and the Customer Care Team can/ will request additional photos if required. If no photos are included in your enquiry it will take longer for the Customer Care Team to provide your with a resolution. 

 

Faulty Item - Verification requirements of photo

- Photo/s shows both the issue and the Dare logo or size tag in the one photo- Photo is clear and in jpeg or pdf format only

- If multiple items have issues, 1 photo and both showing Dare logo and issue- The item must not be worn at the time of the photoIf the fault relates to a zip issue, and it cannot be verified via a photo please send through a short video showing the fault.

 

Wrong/ Missing Item - Verification requirements of photo

- A4 packing slip- Barcode on clear packaging and label on item- The item must not be worn at the time of the photo- Photo is clear and in jpeg or pdf format only

Exchanges 

Dare Gymwear provides free exchanges for all regular and site-wide sale items.

Last Chance items are FINAL SALE and NOT eligible for exchange.

We will not ship the exchange item until your original order has been sent in the mail.

Our Quality Commitment

At Dare Gymwear we are always striving to pursue our best. This ideal is something we strive to do in every aspect of business, but especially when it comes to creating quality products for our customers. If our product doesn’t live up to its best, we will take it back.

Submit Return Request

*All claims are subject to review including manufacture defects and shipping damage

Products

Machine wash cold, lay flat to air dryWash bright colors before you wear themAfter first wash, continue to wash with similar colors

Restocking or Out Of Stock Products

Most of Dare Gymwear products are designed and created as a limited edition. Therefore most products that are sold out will not be restocked. We suggest keeping a close eye on our Social Media for news on upcoming restocks and new product releases. For specific product restock questions - please email customer support at support@daregymwear.com.au to check for availability.

Sale Information

Items that are automatically discounted on our website.

Items that are not full priced.

Discount codes cannot be applied to items that are automatically discounted.

Discount codes cannot be used on accessories, gift cards and other products like Protect My Order.

All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued.

I just made a purchase and now the item I purchased is on sale - can you price match?

Unfortunately we are unable to amend any orders already confirmed and this includes price matching items that were purchased for full priced but are not on sale.