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Orders - FAQ

Ordes

How Can I Track My Order?

We will send you a tracking number and email confirmation once your order is placed.

Once we have shipped your order, we will send you another email with a tracking number so you can see where your package is.

When Will My Order Ship?

From start to finish, you can expect your order to take about 3-5 business days to get to you.

Processing and packaging takes 1-2 days and shipping takes approximately 1-3 days.

Please allow 3-5 business days for orders with standard shipping and 1-3 business days for express shipping. 

Please be patient with us during the holiday season. Shipping times may be longer than normal due to the volume of mail being sent through the postal service.

I forgot to apply my discount code at checkout? 

Discount codes MUST be applied prior to payment being made. Unfortunately, we are unable to refund or reimburse the value of the discount code.

What products does my discount code apply to?

Discount codes are applicable to selected items only and vary depending on the specific discount code. 

Can I use discount codes on sale items?

Discount codes cannot be applied to items that are automatically discounted.

I want to make changes to my order:

We aim to get your orders out as quickly as possible, so once your order has been placed, our customer support team is unable to make any changes to your order

Even if you contact us immediately, our fulfilment team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped.

This includes;

- Cancelling your order

- Changing item/s or size

- Shipping and Billing address

- Adding items to an order

- Shipping method

- Payment method

To change your delivery address: 

Orders within Australia can be redirected via the Australia Post tracking page - https://auspost.com.au/track 

 

If you have provided an incorrect address at checkout, we are not liable to refund or replace the order

Issues with my Order:

Please contact us immediately via this Faulty Form below and include photos of the faulty or incorrect item.

DO NOT RETURN any incorrect or damaged items before getting in touch with us.

Our customer service support team will contact you via email and we will try and resolve your query as best we can.

Add additional information - Verification in the form of photos will be required and the Customer Care Team can/ will request additional photos if required. If no photos are included in your enquiry it will take longer for the Customer Care Team to provide your with a resolution. 

 

Faulty Item - Verification requirements of photo

- Photo/s shows both the issue and the Dare logo or size tag in the one photo- Photo is clear and in jpeg or pdf format only

- If multiple items have issues, 1 photo and both showing Dare logo and issue
- The item must not be worn at the time of the photo

If the fault relates to a zip issue, and it cannot be verified via a photo please send through a short video showing the fault.

 

Wrong/ Missing Item - Verification requirements of photo

- A4 packing slip
- Barcode on clear packaging and label on item
- The item must not be worn at the time of the photo
- Photo is clear and in jpeg or pdf format only

Exchanges - FAQ

Exchanges

Dare Gymwear provides free exchanges for all regular and site-wide sale items.

Last Chance items are FINAL SALE and NOT eligible for exchange.

We will not ship the exchange item until your original order has been sent in the mail.

Our Quality Commitment

At Dare Gymwear we are always striving to pursue our best. This ideal is something we strive to do in every aspect of business, but especially when it comes to creating quality products for our customers. If our product doesn’t live up to its best, we will take it back.

Submit Return Request

*All claims are subject to review including manufacture defects and shipping damage

Shipping

Shipping & Returns - FAQ

SHIPPING

 

Orders will be dispatched every Tuesday and Thursday.

Shipping confirmation will be emailed as soon as your order has been shipped.

Please allow 3-5 business days for orders with standard shipping and 1-3 business days for express shipping. 

RETURNS

Returns must be made within 30 days from the delivery date.

Proof of payment must be provided with the return.

Last Chance items are FINAL SALE and NOT eligible for return.

 

Dare Gymwear will offer free returns on items that meet the following requirements:
• Unworn
• Unwashed
• Original Tags Attached
• Returned in Original Packaging

*all returns are subject to inspection upon arrival

Please allow for up to 10 days for your refund to be processed.

Privacy Policy

Privacy Policy - FAQ

At Dare Gymwear, we respect your privacy policy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us through our website and other communication channels. By accessing our website or providing your information, you consent to the terms and practices described in this policy. ​

1. Information Collection

We may collect personal information such as your name, email address, shipping address, and payment details when you place and order or sign up for our newsletter. Additionally, we may collect non-personal information such as your IP address, browser type, and browsing behaviour for analytical purposes. 

2. Consent

How do you get my consent? 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Daregymwear@gmail.com 

3. Information Use:

We use the collected information to process your orders, personalise your shopping experience, respond to your inquiries, and provide updates and promotions, if requested. Your information may also be used for site analytics, improving our services, and detecting and preventing fraud. 

4. Information Sharing: 

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, fulfilling orders, and servicing you. These parties are contractually obligated to maintain the confidentiality and security of your information.

 

5. Cookies and tracking technologies:

Our website uses cookies and similar technologies to enhance your browsing experience. These technologies collect information about your activities on our site and enable us to understand and serve you better. You may choose to disable cookies in your browser settings, but please note that some features may not function properly as a result. 

 

6. Data Security:

We implement appropriate physical, electronic, and managerial measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

 

7. Third-Party Websites: 

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit. 

 

8. Chilren's Privacy:

Our services are not detected to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us so that we can promptly delete it. 

9. Disclosure 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

10. Changes to the Privacy Policy: 

 We reserve the right to modify this privacy policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay updates on our privacy practices. 

If you have any questions, concerns, or requests regarding our privacy policy, please contact us through the information provided on our website. Thank you for choosing Dare Gymwear and entrusting us with your personal information. 

Products

Products - FAQ

Product Care

Machine wash cold, lay flat to air dry
Wash bright colors before you wear them
After first wash, continue to wash with similar colors

Restocking or Out Of Stock Products

Most of Dare Gymwear products are designed and created as a limited edition. Therefore most products that are sold out will not be restocked. We suggest keeping a close eye on our Social Media for news on upcoming restocks and new product releases. For specific product restock questions - please email customer support at support@daregymwear.com.au to check for availability. 

Sale

Sale Information - FAQ

What is a sale item?

Items that are automatically discounted on our website.

Items that are not full priced.

Can I used discount code on sale items?

Discount codes cannot be applied to items that are automatically discounted.

Discount codes cannot be used on accessories, gift cards and other products like Protect My Order.

Can I return sale items for an exchange, refund or store credit?

All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued.

I just made a purchase and now the item I purchased is on sale - can you price match?

Unfortunately we are unable to amend any orders already confirmed and this includes price matching items that were purchased for full priced but are not on sale.

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